• The Augusta County Service Authority (Authority) will provide all water, sewer and solid waste disposal customers within the Authority’s Charter boundaries with the best service possible. The Authority will produce, maintain and comply with internal policies that set standards for balancing the cost of service, our environmental responsibility, various regulatory agency compliance and the equitable treatment of all customers.
  • The Authority will plan for and support the development objectives of Augusta County as stated in the County’s Comprehensive Plan.
  • The Authority will offer extension of service to potential customers consistent with financial feasibility and equitable treatment of all Authority customers. 
  • The Authority will treat its customers, potential customers, suppliers and employees with respect and consideration.
  • The Authority will maintain a safe working environment for employees and provide effective protection from health hazards associated with its operation.