Other areas have reported individuals impersonating water utility employees, asking to test resident’s water pressure and requesting to enter homes. Augusta Water employees will NEVER ask to enter your residence or ask for money. Each employee has Augusta Water apparel and will be in an Augusta Water vehicle with "Local Government" tags. If you have any questions please contact Augusta Water Customer Service at 540-245-5681.
For Emergencies (24/7) Call 540-245-5681
 
 Hours of Operation
Monday through Friday, excluding holidays
Administration and Engineering 8:00 AM until 5:00 PM ET
Customer Service 8:00 AM until 4:00 PM ET

 

 We are Located At  Our Mailing & Shipping Address Is
Augusta Water
18 Government Center Lane
Verona, VA 24482-2639
Augusta Water
PO Box 859
18 Government Center Lane
Verona, VA 24482-0859
 Phone
Customer Service & Billing
   (540) 245 - 5681
(24 Hour Emergency Service, Service Interruption)
 
Administration   (540) 245 - 5670
Backflow Prevention   (540) 245 - 5228
Customer Service Fax Number   (540) 245 - 5603
Engineering   (540) 245 - 5366
Main Fax Number   (540) 245 - 5684

 Email
For utility billing questions, to transfer service, to report a non-emergency issue, or for other account related questions please email customerservice@augustawater.com.

For non billing questions, such as current job postings, questions about service availability, or general questions please email questions@augustawater.com.

To request information under the Freedom of Information Act (FOIA) please visit our FOIA page.

 Driving Directions

View Larger Map

From Harrisonburg and all points North on Interstate 81, take exit 227. At the end of the exit ramp, bear right onto Laurel Hill Road (VA Route 612). At the 2nd traffic light, turn left onto Lee Highway (US Route 11). At the next traffic light, turn left onto Dick Huff Lane, turn right onto Government Center Lane, and follow signs.

From Staunton, Waynesboro and all points South on Interstate 81, take exit 225 (Woodrow Wilson Parkway). Turn left onto Woodrow Wilson Parkway (VA Route 262) at the bottom of the exit ramp. At the first traffic light, turn right on Lee Highway (US Route 11). At the second light on Lee Highway, turn right onto Dick Huff Lane, turn right onto Government Center Lane, and follow signs.